Thanks to Scrap. Bright Prospects in Recycling.

Hamarec is a company in the precious metals recycling industry that recovers valuable metals from old circuit boards, chips, and other components. To set itself apart from traditional scrap dealers, a digital customer portal was developed to modernize the brand, optimize processes, and ensure greater transparency and efficiency in customer communication.

The industry is heavily influenced by traditional workflows, in which inquiries, pricing, and documents are still mostly handled manually. This resulted in long response times and confusing processes. The goal was to clearly differentiate Hamarec from the competition, professionalize lead management, and significantly improve the customer experience. The aim was to create a portal that builds trust, streamlines processes, and underscores the company’s positioning as a modern, forward-thinking partner.

The approach involved developing a custom web application with a powerful client dashboard. This dashboard maps out the key process steps and intuitively guides clients through the collaboration. Particular emphasis was placed on transparent quoting and pricing, clearly structured document output, and a digitized request process that simplifies communication for both parties. Technologically, the application is based on Nuxt.js and Django, combining a modern front-end experience with a stable, secure back-end architecture.

A customer portal that sets the standard in the industry. Where processes were previously manual and disorganized, Hamarec now enables a digital customer journey that combines speed, transparency, and professionalism. Quotes, prices, and invoices are accessible at any time, inquiries are processed more efficiently, and the entire collaboration becomes noticeably easier for customers. This in-house development positions Hamarec as a technological pioneer in precious metal recycling and creates a unique selling proposition that sets it apart from the competition.